Privacy Policy

RATE Services Limited (“RATE”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or contact us.
This policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are

Data Controller:

RATE Services Limited

Vjh Accountancy The Zinc Building,

Broadshires Way, Carterton,

United Kingdom, OX18 1AD

Email: info@rate-services.com

2. Personal Data We Collect
Data you provide directly
When you submit a contact form, we may collect:

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Name
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Email address
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Phone number
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Company name
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Message content

Technical and security data
Our servers temporarily log technical data including IP addresses, timestamps, and visited URLs. This data is collected strictly for security purposes (e.g. protecting against malicious activity).
3. How We Use Your Data
We use personal data to:

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Respond to enquiries submitted via the website
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Communicate with you regarding your enquiry
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Maintain website security
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Analyse website usage (via Google Analytics, where consent is given)

4. Lawful Bases for Processing
We process personal data under the following lawful bases:

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Consent – when you submit a contact form or accept analytics cookies
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Legitimate interests – for website security and fraud prevention

You may withdraw consent at any time.
5. Data Storage and Security

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Contact form submissions are stored in the website’s WordPress database hosted on Rare Form New Media servers
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Data is transmitted securely using HTTPS
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Access is limited to authorised Rare Form New Media staff only

6. Data Retention

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Contact form submissions are retained indefinitely unless deletion is requested
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Server logs and IP addresses are retained for up to one month on a rolling basis

7. Data Sharing
We do not sell or rent personal data.
Data is shared only internally and with Google Analytics for website analytics (subject to consent).
8. International Transfers
Personal data is not transferred or stored outside the UK or EU.
9. Your Rights
You have the right to:

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Access your personal data
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Request correction or deletion
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Restrict or object to processing
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Withdraw consent at any time

You may also lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
10. Changes to This Policy
This Privacy Policy may be updated periodically. Any changes will be published on this page.